Order tracking
Where is my saffron?
Track your parcel with the tracking number from your shipping email or SMS, or sign in to see every order.
Track with your tracking number
Your account
Sign in with the email you used at checkout to see order status, tracking and past orders.
Sign in to view ordersNeed help?
Send us your order number and we will check it for you, Monday to Saturday.
WhatsApp +91 91035 06365What happens after you order
- 1
Confirmed
You get an order confirmation email right away.
- 2
Packed in Pampore
Sealed in airtight jars and padded for transit, usually within 1–3 business days.
- 3
Shipped
We send the courier name and tracking number by email or SMS.
- 4
Delivered
Most orders arrive 3–7 business days after dispatch.
Record a short video while you open the parcel. If anything is damaged, wrong or missing, send us the video and photos within 48 hours of delivery and we will sort it out quickly.
Tracking questions
I haven't received a tracking number
Tracking is sent once your order ships, usually within 1–3 business days. Check your spam folder, or message us your order number on WhatsApp.
Tracking hasn't updated for a while
Couriers sometimes update only at major hubs, and parcels to Jammu & Kashmir or remote areas can pause for a day or two. If there is no update for 4 business days, contact us and we will chase the courier.
It says delivered but I didn't get it
Check with neighbours and building security first. If you still can't find it, tell us within 48 hours. We open an investigation with the courier, which can take up to 10 business days, and replace or refund it if the parcel is confirmed lost.
Can I change my delivery address?
Yes, until the order is dispatched. Message us on WhatsApp with your order number and the new address.
The parcel looks damaged
Refuse it, or note the damage with the delivery person, and tell us the same day with photos. See our Returns & Refund Policy.